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Maintenance & Support

Reduce device downtime with proactive maintenance and support that makes your print technology work harder, smarter and for longer.

We pride ourselves on the exceptional service we provide to our customers, through our remote monitoring software and proactive service packages we ensure that our clients benefit from maximum uptime of their devices.

All the service and support we provide are managed by the manufacturer or specially selected business partners, ensuring the most highly trained professionally available will visit your offices with the skills and resources your busy users would expect. We focus on several key performance indicators to keep us ahead of the field.

We aim to focus on 100% customer satisfaction throughout, making us an easy company to do business with. We understand that our responsibility as a service provider can be mission-critical to your business. Printing and document workflow is a major part of any operation; we work hard to provide the right technology service to support your staff.

  • Fast and effective call response times
  • High percentage first-time fix
  • Guaranteed device uptimes
  • Strict routine call procedure
  • Preventative maintenance (manufacturers guidelines)

All the service and support we provide are managed by the manufacturer or specially selected business partners, ensuring the most highly trained professionally available will visit your offices with the skills and resources your busy users would expect. We focus on several key performance indicators to keep us ahead of the field.

We aim to focus on 100% customer satisfaction throughout, making us an easy company to do business with. We understand that our responsibility as a service provider can be mission-critical to your business. Printing and document workflow is a major part of any operation; we work hard to provide the right technology service to support your staff.

  • Fast and effective call response times
  • High percentage first-time fix
  • Guaranteed device uptimes
  • Strict routine call procedure
  • Preventative maintenance (manufacturers guidelines)

All the service and support we provide are managed by the manufacturer or specially selected business partners, ensuring the most highly trained professionally available will visit your offices with the skills and resources your busy users would expect. We focus on several key performance indicators to keep us ahead of the field.

We aim to focus on 100% customer satisfaction throughout, making us an easy company to do business with. We understand that our responsibility as a service provider can be mission-critical to your business. Printing and document workflow is a major part of any operation; we work hard to provide the right technology service to support your staff.

  • Fast and effective call response times
  • High percentage first-time fix
  • Guaranteed device uptimes
  • Strict routine call procedure
  • Preventative maintenance (manufacturers guidelines)

All the service and support we provide are managed by the manufacturer or specially selected business partners, ensuring the most highly trained professionally available will visit your offices with the skills and resources your busy users would expect. We focus on several key performance indicators to keep us ahead of the field.

We aim to focus on 100% customer satisfaction throughout, making us an easy company to do business with. We understand that our responsibility as a service provider can be mission-critical to your business. Printing and document workflow is a major part of any operation; we work hard to provide the right technology service to support your staff.

  • Fast and effective call response times
  • High percentage first-time fix
  • Guaranteed device uptimes
  • Strict routine call procedure
  • Preventative maintenance (manufacturers guidelines)

The benefits

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Customer success stories

Don’t just take our word for it.  See what some of our customers have to say about working with us.

Weald of Kent

“We’ve made significant savings on our IT and printing across the school. We’re extremely pleased with the new print solution.”

Vines BMW

“We have seen considerable savings from the new print solution. We have reduced the number of printers and improved the service and support we receive across the group, delivering impressive results.”

Sunrise Senior Living

“The new Managed Print Solution has transformed the print operations across the Sunrise business. There is now uniformity, which has led to significant savings and made the management of the print network far easier for our users and support staff.”

Sophie Hulme

“The new devices are great, and we have immediately saved 25% on our printing costs. Having had time for the solution to bed in we would happily recommend IT Document Solutions to other businesses.”

Harrods Bank

“IT Document Solutions has delivered great results. It’s refreshing to work with a partner that advises on enhancing a solution rather than a complete overhaul.”

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Find out how you can transform your office print and system processes

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Frequently asked questions

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Discover a new way of working

Speak to our team today to find out how we can help to transform your business.

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