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Helpdesk

Our experienced support team are on-hand to help with any queries. Please click the relevant link below and complete the form and our support team will get back to you as soon as possible.

Talk to our support team on 0207 101 0096.

Please click on one of the links below to raise the relevant support ticket.

Call us
0207 101 0096
Email us
contact@itdocumentsolutions.com
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Frequently Asked Questions

Can a Cyber Essentials certification guarantee complete protection against cyber threats?
Why is it important for businesses to partner with Cyber Essentials certified organisations?
What kind of security measures does a Cyber Essentials certified company have in place?
How does a company become Cyber Essentials certified?
What are the benefits of working with a Cyber Essentials certified partner?
Why is Cyber Essentials certification important?
What is Cyber Essentials certification?
Can inserts be added?
Can I use company letterhead?
What types of documents can I print?
How can I print securely using a PIN code or card reader?
How do I add an email address to scan documents?
We have accidentally damaged the device, what should we do?
Why am I unable to send a fax?
What should I do if there are black spots on the page?
What’s the difference between a mechanical fault and a network problem?
What should I do if my device has stopped working?
Where can I find the serial number for the device?
How is toner replenished?
How can printers affect our network security?