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FAQs

It is people who make a difference to our customers; they drive our business forward, look after our customers and are responsible for our success.

How can I print securely using a PIN code or card reader?
How do I add an email address to scan documents?
We have accidentally damaged the device, what should we do?
Why am I unable to send a fax?
What should I do if there are black spots on the page?
What’s the difference between a mechanical fault and a network problem?
What should I do if my device has stopped working?
Where can I find the serial number for the device?
What is secure print?
What is a print roaming service?
Why is print security important?
How can printers affect our network security?
What are the implications of data breaches?
We are no longer part of the EU, so do the legislations apply?
How does the remote monitoring work?
How is toner replenished?
How do I supply meter readings?
How does the system raise a ticket?
What if an issue can’t be fixed remotely?
What else can remote monitoring help with?
What is Mailmark?
What does decertification mean?
Why is Royal Mail decertifying standard franking machines?
When do the changes come into force?
I use a Mailmark machine so why has Royal Mail sent me the decertification letter?
What will happen if I use my standard franking machine after 1st January 2023?
What is Hybrid Mail?
What are the drawbacks?
How does hybrid mail work?
What are the benefits of Managed IT Services?
What types of documents can I print?
Can I use company letterhead?
Can inserts be added?
What are the benefits of IT Managed Services?
What is Cybersecurity?
What does cybersecurity do?
What is phishing?
What is malware?
How to prevent malware attacks
What is ransomware?
Benefits of using an MPS provider?
What is a Managed Print Service?
How will an MPS be charged?
Can you manage our current print devices?
How do you optimise the print environment?
What is an MPS assessment and how long does it take?