Contact Centres
Support your team with a solution that can handle your business processes
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We can provide solutions to ease long waiting times, call queues and can integrate the solution to the systems you have in place
These solutions are generally more complex as there can be links into back-end CRM & account systems plus the need for utilizing call queues & requiring analytics on metrics such as time to answer calls, time spent on the call, and call resolution time for example.
Live analytics are often displayed on large screens or wall boards to give live information on call volumes and queues plus other metrics. These solutions can be very lucrative but need careful planning plus full scoping, we have the products and experts available to help with this.
- Instant access your documents anytime, anywhere – 24x7
- Omni channel
- Call Queuing
- Wallboards
- Reporting and analytics including AI technology
- PCI-compliant call recording
- Back-end solution integration
- Contact centre options available with all our solutions including Teams
These solutions are generally more complex as there can be links into back-end CRM & account systems plus the need for utilizing call queues & requiring analytics on metrics such as time to answer calls, time spent on the call, and call resolution time for example.
Live analytics are often displayed on large screens or wall boards to give live information on call volumes and queues plus other metrics. These solutions can be very lucrative but need careful planning plus full scoping, we have the products and experts available to help with this.
- Instant access your documents anytime, anywhere – 24x7
- Omni channel
- Call Queuing
- Wallboards
- Reporting and analytics including AI technology
- PCI-compliant call recording
- Back-end solution integration
- Contact centre options available with all our solutions including Teams
These solutions are generally more complex as there can be links into back-end CRM & account systems plus the need for utilizing call queues & requiring analytics on metrics such as time to answer calls, time spent on the call, and call resolution time for example.
Live analytics are often displayed on large screens or wall boards to give live information on call volumes and queues plus other metrics. These solutions can be very lucrative but need careful planning plus full scoping, we have the products and experts available to help with this.
- Instant access your documents anytime, anywhere – 24x7
- Omni channel
- Call Queuing
- Wallboards
- Reporting and analytics including AI technology
- PCI-compliant call recording
- Back-end solution integration
- Contact centre options available with all our solutions including Teams
These solutions are generally more complex as there can be links into back-end CRM & account systems plus the need for utilizing call queues & requiring analytics on metrics such as time to answer calls, time spent on the call, and call resolution time for example.
Live analytics are often displayed on large screens or wall boards to give live information on call volumes and queues plus other metrics. These solutions can be very lucrative but need careful planning plus full scoping, we have the products and experts available to help with this.
- Instant access your documents anytime, anywhere – 24x7
- Omni channel
- Call Queuing
- Wallboards
- Reporting and analytics including AI technology
- PCI-compliant call recording
- Back-end solution integration
- Contact centre options available with all our solutions including Teams
These solutions are generally more complex as there can be links into back-end CRM & account systems plus the need for utilizing call queues & requiring analytics on metrics such as time to answer calls, time spent on the call, and call resolution time for example.
Live analytics are often displayed on large screens or wall boards to give live information on call volumes and queues plus other metrics. These solutions can be very lucrative but need careful planning plus full scoping, we have the products and experts available to help with this.
- Instant access your documents anytime, anywhere – 24x7
- Omni channel
- Call Queuing
- Wallboards
- Reporting and analytics including AI technology
- PCI-compliant call recording
- Back-end solution integration
- Contact centre options available with all our solutions including Teams
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The benefits
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Customer success stories
Don’t just take our word for it. See what some of our customers have to say about working with us.
“We have received a seamless service from ITDS, from initial planning and demonstration through to the installation, maintenance and aftercare service. There is always a very quick response on any troubleshooting required and the team are efficient and very pleasant to deal with.”
“The whole team has provided the finest, high-quality service, support, and ideas for IT overhaul at our office; from leasing hardware to setting up IT security systems, cloud backup, and supporting individual IT needs. The team is proactive, responsive, customer-driven, and ready to support all our IT needs.”
"We have been using ITDS for a little while now and we cannot fault how great they have been. The support provided has been incredible. They helped guide us through the process and made everything as easy as possible. Would recommend the team here to anyone and everyone!"
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“Great service and very professional. Would highly recommend.”
“The team are really professional in dealing with the customer’s needs. The work was carried out professionally and on time.”
Frequently asked questions
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Speak to our team today to find out how we can help to transform your business.
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