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Sophie Hulme Case Study

Due to escalating print costs, Sophie Hulme required a cost-effective managed print solution that could scale with their business.  The proactive service and support remove burden the management burden from the internal team, enabling them to focus on other key tasks.

Islington, London
Key Technology
Remove diagnostics fleet management software, Lexmark and Xerox MFDs.
Key Benefits
Reduced cost, reduction in document waste, increased user functionality, speed and efficiency, comprehensive managed service and support.
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The Challenge

Alliance Partner MR Systems introduced IT Document Solutions us to Sophie Hulme Ltd, a long-standing and loyal client. Following an initial business consultation with some key personnel, it was evident that the company had grown significantly and a new printing solution was required. As one of the UK's leading designers, handling documents and information is key to the operational side of the business and their printing infrastructure needed to be updated to support this.

Sophie Hulme Ltd has grown extremely quickly in a short period and now exports products all over the world. The printing solution being used had limited functionality and was expensive to run and administer. One small desktop device was costing the business over £1000.00 per quarter in toner, so it was obvious that there must be a more cost-effective option.

Buying printers in the past had been a little hit-and-miss, with no real internal IT support. The office space was split across two floors with no networking cabling, so the entire IT infrastructure was managed across a WIFI connection in a purely Mac environment.

The Solution

IT Document Solutions was invited to visit, on a personal recommendation by MR Systems, along with several other suppliers. As part of the process, IT Document Solutions conducted a thorough audit of the site, to gain a full understanding of the business requirements and how staff interface with documents daily.

On the back of their recommendations and projections, IT Document Solutions won the contract and implementation began almost immediately.

One of the senior consultants at IT Document Solutions commented:

"Sophie Hulme needed a solution quickly, but wasn't sure which way to turn. A managed print solution was the way forward to reduce the burden of running a small unmanaged print offering and provide immediate cost savings. As a result, we immediately focused on the business requirement and created an investment proposal delivering the solution and savings they required."

Having assessed the organisation's requirements, IT Document Solutions recommended the implementation of a Xerox Work Centre Pro as the main office device and a small Lexmark MFD for backup and resilience. Installing a managed print solution instantly provided a faster and a more productive multi-functional digital solution for the business. Keeping costs down was important, as being able to work with limited IT resources, both of which were addressed with the new solution.

The Benefits

The transition to the new solution was seamless. IT Document Solutions conducted key user training to ensure all staff took full advantage of the new devices immediately. The tools available to staff have been greatly improved, saving crucial time and money. More importantly, the remote diagnostic software means the business no longer needs to order expensive consumables, place service calls, or take meter readings, as this is all done automatically. This proactive service and support have lifted a massive burden off the shoulders of the internal team, enabling them to focus on their job roles.

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