Client Performance Charter

Customers are at the heart of our business. Our core business values are focused on providing a positive and hassle-free experience when choosing your print and document solutions provider. With this in mind, we set about documenting our ‘Customer Charter’, a promise to all of our customers of what they can expect when dealing with us:

  • Equipment performance to your satisfaction or a replacement at no extra charge.
  • 98% guaranteed uptime.
  • Free loaner system.
  • 24x7 online self help resources.
  • Guaranteed availability of service, parts and supplies.
  • Guaranteed 4 working hour average response time (nationwide).
  • Proactive service and support and preventative maintenance.
  • Remote print facility for disaster recovery.

Our continuous improvement programme means we set high standard for ourselves and our customers, ensuring you hassle-free print and document services, leaving you to focus on your business.


Download the Client Performance Charter   

To find out more about our Client Performance Charter please email us via

About Us

IT Document Solutions is an innovative and exemplary provider of managed print and document solutions, providing business consultancy and service support for businesses and organisations across the UK.

We help our customers optimise their IT print and document infrastructure to enhance both their systems and environmental performance while also reducing costs, to help increase profitability, and maximising return on investment.

Contact us today to discuss your requirements.


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