We take a proactive approach to supporting our clients’ solutions. By remotely managing your print fleet we can quickly identify any problems and take remedial action, and if something can’t be fixed remotely then we will immediately dispatch an engineer to resolve any issues on site. Our unique software improves efficiency, some of the benefits include automatic toner replenishments just when you need them, so no more stockpiling expensive toner and having to remember to reorder. Meter readings are automated for accurate billing and an alerts system highlights any errors, so we can proactively respond, ensuring minimum downtime.
We strive to deliver best practice to our clients’ through our continuous improvement programme. Regular face-to-face reviews with your dedicated account manager will ensure that the solution you have in place addresses all of your business requirements and any recommendations can be made promptly to reflect industry best practice and ensure continuous improvement, so that you’re getting the most from your solution and can be safe in the knowledge that it’s evolving with your changing business requirements.
Implementation by our Prince2 accredited project management team will ensure a swift and organised roll out of any new solution. For complex or large scale deployments we will provide a full scope of works and project delivery roadmap to ensure minimum disruption to your business operations. We have the capability to provide IT installation to ensure a networked solution or we can work with your internal IT teams if required.
Our installation team will work alongside your internal departments to ensure a smooth rollout and transition to your new solution. Prior to any solution going live we will run a programme of user training and support to ensure all users understand the functionality of the devices and how to get the most from them.
We appreciate that changing your print environment and document processes can have a significant impact on your users. It’s important for your staff to understand the benefits of the new solution and how it can help them in their jobs to ensure a smooth transition. There are many ways we can help, providing collateral such as user documents and internal posters to promote the positive changes in the business for example. For large scale deployments with multiple users and departments, we can run training roadshows where staff can have 1-2-1 training if required and learn more about the solution.
Our maintenance and support packages are comprehensive. Our service level agreement is one of the best in the industry, we provide a four-hour response time to ensure you encounter minimum downtime and don’t have the hassle of regular breakdowns. Our proactive approach means that on many occasions we will identify an issue before you have even realised there was a problem and if we can’t fix it remotely, we will immediately dispatch an engineer to attend onsite and resolve the issue.